Quality, Dependability and PA Support Division
This division chairs the ESA Management Standardisation Board (MSB) and participating in relevant external standardisation bodies concerning management standards
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MAIN RESPONSIBILITIES
MAIN RESPONSIBILITIES
Organisation and performance of activities for software process assessment and improvement and the evaluation and certification of software products
Organisation and management of information systems to record and prevent the occurrence or repetition of failures, such as Alert system, internal pre-Alert system and participation in ‘lessons learned’ system
Organisation and/or participation in audits of ESA projects and related industrial/institutional activities; maintenance of an ESA product assurance audit database
Ensuring implementation of the ESA product policy in terms of product qualification and quality control of recurring product lines
Provision of support and coordination to ESA programmes and establishments in the area of the management of technical risks
Implementing the requirements of international standards such as ISO 9001 within TEC, in coordination with DG-A
Participating in relevant external standardisation bodies concerning management standards
Operating and maintaining the TEC-Q IT-infrastructure in support of TEC-Q core activities, e.g. the ECSS and ESCC standardisation systems and the respective executive secretariats, the Alerts (EAS) and Internal Problem Notification (IPN) systems, the TEC-Q laboratory facilities, materials, processes and components databases and support tools, as well as the information management systems in place to support those core functions in cooperation with the other relevant TEC laboratories. These activities are of cross-departmental and cross-divisional nature
The Division is also responsible for the ESA Lessons Learned system and closely cooperates in the ESA Knowledge Management activities as representative of the Directorate of Technology, Engineering and Quality. The Division is in charge of improving and extending the scope and usage of the technical Lessons Learned (LL) system and ensuring adequate implementation of the LL corporate procedure at ESTEC.
The division provides the following specific services to industry:
Software process assessment and improvement (S4S)
Test Centre Certification
Alert System
RAMS Support
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